Privacy Policy

Effective Date: January 1, 2024

Introduction

Durham Therapists (“we,” “us,” or “our”) operates the website https://www.durhamtherapists.com (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto.

We are committed to protecting your privacy and ensuring the security of your personal information. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide to us when you:

• Register for an account on our Service
• Submit reviews or ratings of mental health professionals
• Contact us through our contact form or email
• Subscribe to our newsletter or blog updates
• Apply to join our directory as a mental health professional
• Participate in surveys or feedback requests

This information may include:

• Name and contact information (email address, phone number)
• Demographic information (age, location, gender)
• Professional credentials and licensing information (for therapists)
• Reviews, ratings, and comments about mental health services
• Communication preferences and account settings

Information Collected Automatically

When you visit our Service, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our Service
• Referring website and search terms used
• Date and time of visits
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from other sources, including:

• Professional licensing boards (for verification purposes)
• Analytics and advertising services
• Social media platforms (if you choose to connect your accounts)

How We Use Your Information

We use the information we collect for various purposes, including:

Service Provision and Improvement

• Providing and maintaining our directory service
• Processing therapist applications and verifying credentials
• Displaying therapist profiles and contact information
• Publishing user reviews and ratings (with appropriate privacy protections)
• Improving our website functionality and user experience
• Developing new features and services

Communication

• Responding to your inquiries and providing customer support
• Sending you updates about our services and policies
• Delivering newsletters and educational content (with your consent)
• Notifying you of important changes or security updates

Legal and Safety

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, and security threats
• Enforcing our Terms of Service and other policies
• Resolving disputes and addressing violations

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

With Your Consent

We may share your information when you have given us explicit consent to do so, such as when you publish a review that includes your name.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:

• Web hosting and cloud storage providers
• Email marketing and communication services
• Analytics and website optimization tools
• Customer support platforms
• Payment processing services (for therapist memberships)

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with a subpoena, court order, or other legal process
• Responding to government or law enforcement requests
• Protecting our rights, property, or safety, or that of our users
• Investigating potential violations of our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Regular security assessments and updates
• Access controls and user authentication systems
• Secure hosting environments and data backup procedures
• Employee training on data protection and privacy practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Cookies and Tracking Technologies

Our Service uses cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Improve our services and detect technical issues

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and to receive a copy of this information in a portable format.

Correction and Updates

You can request that we correct or update any inaccurate or incomplete personal information we have about you.

Deletion

You may request that we delete your personal information, subject to certain legal and business requirements.

Restriction and Objection

You can request that we restrict the processing of your personal information or object to certain uses of your data.

Marketing Communications

You can opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you access through our website.

Children’s Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction. We ensure that any international transfers of your personal information are conducted in accordance with applicable privacy laws and include appropriate safeguards to protect your information.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Maintaining business records for operational purposes

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Updating the “Last Updated” date at the top of this policy
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our website

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Durham Therapists
Located in Durham, NC
Website: https://www.durhamtherapists.com

For any privacy-related questions or concerns, please use our contact form on our website. We will respond to your inquiry within a reasonable timeframe.

Effective Date

This Privacy Policy is effective as of the date listed at the top of this document and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.